Versand

Last updated: September 18, 2026

At Wallora, we carefully prepare every order and work with trusted delivery partners to get your wall art and wallpaper products to you safely and on time.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Custom, personalized, or made-to-measure products may require additional processing time. Any applicable production timeframe will be communicated during the ordering process.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Times

Once your order has been dispatched, estimated delivery times may vary depending on your location and the shipping service selected.

Typical delivery timeframes are:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days, where available

These are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout based on your delivery location, order size, weight, and selected shipping method.

From time to time, Wallora may offer free shipping promotions or other shipping offers. Any applicable offer will be clearly displayed on our website or during checkout.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Delivery Delays

While we work with trusted shipping partners, delivery times can sometimes be affected by circumstances outside our control, including:

  • Severe weather
  • Public holidays
  • Carrier delays
  • Customs processing
  • Incorrect or incomplete delivery information
  • High shipping volumes
  • Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be re-shipped.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Damaged Packages

Please inspect your package when it arrives.

If your order appears damaged during delivery, please take photographs of the package and the product before disposing of the packaging and contact us as soon as possible.

For damaged, defective, or incorrectly supplied products, please refer to our Return & Refund Policy.

8. Missing or Lost Packages

If your tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, or your building's reception area where applicable.

If you still cannot locate your package, please contact us so we can help investigate the shipment with the delivery provider.

9. International Shipping

Where international shipping is available, delivery times and shipping costs may vary depending on the destination country.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, any applicable customs duties, import taxes, or other charges are the responsibility of the customer.

10. Customs and Import Delays

For international orders, customs authorities may inspect packages or require additional information before releasing a shipment.

Wallora does not control customs processing times and cannot guarantee how long an international shipment may remain in customs.

11. Contact Us

If you have questions about shipping, delivery, or your order, please contact us through our Contact Us page.

Wallora
Beautiful Walls. A Better You.